Refund and Return Policy

Last Updated: September 6, 2024

At Veccorae.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day return policy to ensure you have peace of mind when shopping with us. Please read the following policy to understand our return and refund process.

1. Return Eligibility

To be eligible for a return, please ensure that:

• The item must be unused, in its original condition, and in its original packaging.
• The item must be returned within 30 days of the delivery date.
• You must have the receipt or proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return:

• Gift cards.
• Personalized or custom-made items.
• Final sale or clearance items.
• Health and personal care items (for hygiene reasons).

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] with your order number and the reason for the return.
2. Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back to us.
3. Please ensure the item is securely packaged to avoid any damage during transit.

4. Return Shipping Costs

• You will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your item.
• If the return is due to a mistake on our part (e.g., wrong item sent, defective product), we will cover the return shipping costs.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

• If approved, your refund will be processed within 5-7 business days, and the credit will be applied to your original payment method.
• Please note that it may take some time for your bank or credit card company to process and post the refund.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at [email protected]. We will guide you through the exchange process.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and photos of the damaged item. We will work with you to resolve the issue as quickly as possible.

8. Contact Us

For any questions or concerns regarding our Refund and Return Policy, please contact us at [email protected]. We are here to help and ensure a smooth shopping experience.

Thank you for shopping with Veccorae.com. We appreciate your business and are committed to providing high-quality products and excellent customer service.